Your COVID-19 Safety Plan

Last updated: Thursday, November 25, 2021
This page will be updated as information becomes available.
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Big White Ski Resort Ltd will be striving to load lifts for a maximum uphill capacity. As a user of the lifts, please be informed that these rules listed below are subject to revision and/or change before opening day. You should review this site often as policies may change. Your cooperation regarding instructions on how to use the lifts during this worldwide pandemic is greatly appreciated. We are in this together. We are operating to the best efficiencies available under the circumstances. We are outside, we recommend you wear a mask and get vaccinated for the safety of all.

These Policies are subject to change due to recommendations and best practices within the industry and as mandated by local, provincial and federal government bodies. Please visit Interior Health Provincial and regional restrictions. As a resort we are working towards certainty and have to plan that this will be extended well in to the upcoming winter season.


An appropriate face covering/mask is recommended in lift lines, loading and unloading the lifts. Face covering/masks will be required when loading, riding, and unloading Lara’s Gondola. We will be making 8’s wherever possible. All guests 5 years and older will be required to wear a face mask when entering indoor public buildings according to Provincial and regional restrictions. This includes our restaurants, restrooms, retail and rental locations and accommodation properties.


Vaccine card

Guests over the age of 12 entering licensed restaurants and day lodges that are serving alcohol with either quick service or sit down table service,must provide a BC Vaccination Card BC Vaccination Card to enter the premise in accordance with Provincial Health Order. People visiting from outside of B.C. are also required to show proof of vaccination.
Canadian visitors from other Canadian provinces or territories:
- Provincially/territorially officially recognized vaccine record
- Valid government ID from the same province or territory
International visitors:
- Proof of vaccination used to enter Canada
- Passport
Learn more here.


Ride together

All people arriving at the lift in groups can ride the lift with their bubble. Please inform lift attendant if you will accept a single. Singles will enter the lift through the controlled single lift line and identify if they will ride with other guests. This is not a priority line. Singles are welcome to ride but they will be partnered with another waiting single and must wear a face mask. We recommend you ride at opposite ends of the chair. If you wish to speed the line-up, please ask others if you can ride with them.


Touchless Day Tickets

Tickets are only available online. When you purchase an online day ticket, you automatically save 25% off the retail price of the day (Pricing shown with discount when purchasing) Day ticket pricing is adjusted for mid-week, weekends, and peak periods. These tickets must be collected by scanning your QR Code at one of 15 pick-up ticket boxes located around the resort.

Please have a valid lift ticket before you rent. Visit the rental section for more information.


Accessing Day Lodges

  • Accessing restaurants as well as the upper level of Happy Valley Day Lodge and the upper level of the Black Forest Day Lodge will require a vaccination passport for anyone over the age of 12 in accordance with Provincial Health Order. Learn more here >>
  • Automatic sliding doors have been installed where possible to reduce contact points.
  • Touchless taps have been installed in all public washrooms.
  • All washroom facilities have handicap stalls with footpulls in addition to the existing handles.
  • Plexiglass partitions have been installed in all day lodges.
  • Outdoor washroom facilities have been installed at Gem Lake, Happy Valley and in the Village Centre to reduce traffic in day lodges.

Outdoor Operations

  • Appropriate signage, flags, and stickers have been installed to remind everyone of physical distancing and to promote efficient flow in high traffic areas.

Access to ski runs and lifts

  • All people are recommended to wear an appropriate face covering/mask in lift lines, loading and unloading the lifts.
  • All people arriving at the lift in groups can ride the lift with their bubble. Please inform lift attendant if you will accept a single.
  • Singles will enter the lift through the controlled single lift line and identify if they will ride with other guests. This is not a priority line.
  • Singles are welcome to ride but they will be partnered with another waiting single and must wear a face mask. We recommend you ride at opposite ends of the chair. If you wish to speed the line-up, please ask others if you can ride with them.
  • All people must wear a face mask when loading, riding, and unloading Lara’s Gondola. We will be making 8’s wherever possible.
  • The gondola is sanitized with a Health Canada approved disinfectant - more details >>
  • TELUS Park will run as usual. Only sanctioned, authorized events will be permitted.
  • All lifts with the exception of the Falcon Chair are scheduled to run each day. The Falcon will be closed mid-week.

Ski Patrol

  • The Ski Patrol team treats trauma patients ONLY. Sick people do not fall into this category and will be directed to a walk in medical clinic.
  • Guests will be asked to wear masks before being treated by ski patrol, and will be taken direct to their on-hill accommodations, private vehicle, clinic, or an ambulance to reduce traffic through the patrol hut.
  • Patrol hut doors will be equipped with doorbells and guests let in as necessary.


  • The rental shop has been reconfigured to promote physical distancing and limit contact between staff and guests wherever possible.
  • All rentals will be distributed through the Village Centre Mall location. The Happy Valley and Kids Centre locations will remain closed for rentals.
  • Pre-purchasing will require you to have a day ticket or season pass.
  • The rental shop will now feature a touchless laser boot measuring system to help decrease the number of touch points of the rental process and ensure the perfect fit.
  • Due to covid-19 the rental of winter clothing has been suspended.
  • We invite you to visit our retail outlets Altitude or The Rider, located in the Village Centre Mall for a fantastic selection of outdoor clothing.

Ski School

  • The Ski & Board School desks are located in the Village Centre Mall and Kids Centre.
  • Pre registration is required for all lessons.
  • View our lesson programs here >>
  • The Kids Centre will not be offering lunch during children’s full day lessons for the 21/22 season, therefore parents/guardians will need to collect their children for the lunch break and bring them back to the Kids Centre for their afternoon lesson. We will be allowing children participating in lessons to enter the Kids Centre for snacks and warming during their lesson.


  • Retail services and public washrooms in daylodges also do not require proof of vaccination.
  • We are reviewing and monitoring the Canadian Retail Council on safe operating procedures for all of our retail locations.
  • Hours of operation will reflect Village Centre Mall Hours.
  • Hand sanitization stations will be located at the front of each shop – we ask you sanitize before coming in to the stores.
  • Both Guests and Staff are required to wear a mask at all times in the store.
  • There will be a limited occupancy capacity outlined to promote physical distancing.
  • Products that come in close proximity to your face will be quarantined off the shelf for a period of 24 hours.
  • Dizzy’s has been fitted with automated doors and all other locations will continue to have open doors during business hours.
  • Dizzy’s bootfitting is by appointment.

Activities Desk

  • Online bookings are now available
  • We have appointed more staff to the call centre to assist with online/phone bookings.
  • Some activities have reduced capacity, and limited reservation numbers to maintain physical distancing.
  • Face coverings are recommended for Adventure Activities 


  • Accessing restaurants with sit down table service inside day lodges will require proof of vaccination for anyone over the age of 12 in accordance with Provincial Health Order. Learn more here >>
  • Licensed cafeterias and quick service cafeterias in day lodges that are serving alcohol are subject to proof of vaccination. This includes the upper level of the Black Forest Day Lodge and the upper level of the Happy Valley Day Lodge.
  • Staggered start times for all employees to ensure physical distancing requirements are met.
  • All employees are subject to a touch less temperature check and must sign a declaration of health before starting their shift.
  • All staff will be required to wash their hands frequently, and must sanitize their hands between servicing new guests.
  • Mandatory face masks for all employees while on shift.
  • All Big White Food and Beverage outlets have a strict and thorough disinfection routine for all high touch point areas.
  • We have installed plexi glass anywhere where physical distancing cannot be maintained.
  • All washrooms are on a strict disinfection schedule.
  • Working closely with industry hygiene suppliers to ensure we are using the most advanced and fastest acting disinfecting products which are Health Canada approved.

Accommodations with Big White Central Reservations

Booking Accommodations

We’ve got you covered with our Flexible Cancellation Policies! Providing you with Peace of Mind when booking with Big White Central Reservations. Learn more.
From August 1, 2021 until 30 days prior to arrival - the deposit is non-refundable
Exception for all fully vaccinated guests*, your deposit is refundable (less a $100 non-refundable service fee) should government travel restrictions, border closures or quarantine requirements be in place which prevent you from travelling to Big White Ski Resort.
*For all eligible guests.
Big White Central Reservations Booking & Cancellation Policies >>
International & US Guest Information >>

As the world situation evolves, we will evolve too, all policies are constantly being reviewed and will be updated and extended if and when needed, you're our priority.

Big White Central Reservations Best Practices

Our Commitment to Cleanliness
Our resort is continuing to ensure that we meet the latest guidelines on hygiene and cleaning. Our health and safety measures include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.  View our Commitment to Cleanliness >>

Staff Health, Safety and Knowledge
Resort staff and their own health, safety and knowledge are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Masks: Effective August 20, 2021 and until further notice. Mask wearing for people 12 years and older is mandatory when entering all public spaces, resort buildings, or when outdoor physical distancing is not able to be maintained.
  • Ongoing Training: In addition to training on housekeeping and hygiene protocols, staff are also completing enhanced COVID-19 awareness training.
  • Stay Home: Staff are instructed to stay home if they have any signs of illness, no matter how mild.

Cleaning Products and Protocols
Our resort uses cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Public Spaces: The resort has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like entrances, locker rooms, laundry rooms and offices.

Our Care Commitment
Big White Central Reservations hopes our enhanced policies, protocols and procedures will show our commitment to you, our valued guests.  We care and we will be here for you, providing an escape to the great outdoors, a safe and clean environment, and a holiday to look forward to.

We are open 715am to 515pm, Monday to Friday, please do not hesitate to reach out to us with any questions or concerns, we are here for you.

Big White Transportation

Airport Shuttles

Airport Shuttle Service is available for the 2021/2022 ski season.  Full Details >>

On Mountain Bus and Shopping Shuttle

To continue to act out of an abundance of caution, we are cancelling the operation of the on-mountain shuttle, and turning the concept and request for public transportation over to the community and appropriate government officials. We believe Big White mountain is now large enough to require seasonal public transportation. The shopping shuttle continues to be a question to our bus supplier and at this time we have not worked out requirements, tentative schedule, or costing, due to the uncertainty of the requirement. We ask that all individuals riding any form of our public transportation maintain social distancing and personal sanitization practices, and standard COVID-19 safety procedures.

Protocols If You Suspect You Have COVID-19

Important Information for You to Know If You Suspect You Have COVID-19
If you are at the resort and exhibiting symptoms related to COVID-19, please consult the BCCDC Self-Assessment Tool here. If you require a medical consultation please call 811 or visit your nearest walk in clinic.

In the event you test positive, you will be required to self-isolate until you are contacted by a Provincial public health official for contact tracing purposes. As the COVID-19 situation continues to evolve, protocols regarding the health and safety of our guests will change to meet CDC best practices.

Big White Ski Resort Staff Vaccination Policy

Big White Ski Resort staff and volunteers are required to be fully vaccinated. According to BC's Provincial Health Office, a person is considered fully vaccinated after two weeks has passed since their 2nd Health Canada approved vaccine dose. New and existing employees, as well as volunteers, will be required to show record of vaccination to Big White Ski Resort's human resources department.

Suspended Services

Suspended or services under review. Currently as of August 24th, we are following the new provincial guidelines regarding a BC vaccine card. At this time, we can inform you the following:
  • Tot Town Daycare
  • Night skiing – suspended due to lack of staff accommodation for on-mountain operation
  • On-mountain shuttle – suspended and suggested the regional district take it over
  • Shopping shuttle – currently under review
  • Kelowna express bus service – currently under review
  • Kelowna Rockets hockey game trips – currently under review

Join the conversation

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    @Teamstrannon Travel safe and have fun!

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