Winter Hours of Operation
| Current Building Hours | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Village Centre Mall | 7:00am - 5:00pm | 7:00am - 8:30pm |
| Happy Valley Day Lodge | 8:00am - 5:00pm | 8:00am - 8:30pm |
| Ridge Day Lodge | 8:00am - 4:30pm | 8:00am - 4:30pm |
| Gem Lake Day Lodge | 8:00am - 4:30pm | 8:00am - 4:30pm |
| Black Forest Day Lodge | 8:00am - 4:30pm | 8:00am - 4:30pm |
| Services | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Concierge Desk | 8:00am - 5:00pm | tbc |
| Ski School Desk | open | open |
| Lara's Gondola (free access) | 7:30am - 9:00pm | 7:30am - 9:00pm |
| On-Mountain Shuttle (free access) | 7:00am - 9:00pm starts Dec 21 | 7:00am - 9:00pm starts Dec 21 |
| Night Skiing | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Bullet Express & Plaza Chair | starts December 20 | 3:30pm - 8:00pm nightly no night skiing Dec 24, 31 |
| TELUS Park | starts December 20 | 3:30pm - 8:00pm nightly no night skiing Dec 24, 31 |
| Rentals | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Village Centre Mall | 8:00am - 4:30pm | 8:00am - 8:30pm |
| Next Day Rental Pick Up | 2:00pm-4:30pm Sun & Mon 2:00pm-7:30pm Tues - Sat |
2:00pm-7:30pm |
| Happy Valley Skate Rentals (ice permitting) |
12:30pm - 8:30pm | 12:30pm - 8:30pm |
| Repairs | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Village Centre Mall | 8:30am - 4:30pm | 8:30am - 4:30pm |
| Retail | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Dizzy’s Ski Shop | 9:00am - 3:30pm - Mon - Fri 9:00am - 5:00pm - Sat & Sun |
9:00am - 7:00pm 9:00am - 5:00pm - Dec 25, 31 |
| Mountainside | 9:00am - 4:00pm daily | 8:30am - 7:00pm 8:30am - 5:00pm - Dec 25, 31 |
| Altitude | 8:30am - 4:00pm - Sun - Thurs 8:30am - 5:00pm - Fri & Sat |
8:30am - 8:00pm 8:30am - 5:00pm - Dec 25, 31 |
| The Rider | 9:00am - 5:00pm daily | 8:30am - 7:00pm 8:30am - 5:00pm - Dec 25, 31 |
| Peaks | 9:00am - 3:30pm - Mon - Fri 9:00am - 5:00pm - Sat & Sun |
9:00am - 7:00pm 9:00am - 5:00pm - Dec 25, 31 |
| Ticket Offices | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Village Centre Mall | 8:00am - 4:00pm | 8:00am - 8:00pm |
| Pick Up Boxes available around the resort | Located at various day lodges, full list here | |
| Food Outlets | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Alpine Burger Co. - Happy Valley | 11:00am - 8:00pm | 11:00am - 8:00pm |
| Alpine Express. - Happy Valley | 8:00am - 8:00pm | 8:00am - 8:00pm |
| Spuds - Ridge Day Lodge | 8:00am - 3:00pm | 8:00am - 3:00pm |
| Clocktower Coffee Co. | 7:00am - 5:00pm | tbc |
| Black Forest Day Lodge | 8:00am - 4:00pm | 8:00am - 4:00pm |
| Gem Lake Warming Hut | 8:00am - 4:00pm | 8:00am - 4:00pm |
| The Woods Concession | 11:00am - 4:00pm Thurs-Sun | 11:00am - 4:00pm Thurs-Sun |
| The Woods Restaurant | 11:00am daily - last seating 8:45pm | 11:00am daily - last seating 8:45pm |
| Outdoor Resort Washrooms | Regular Hours | Holiday Hours Dec 20 - Jan 4 |
| Black Forest | open | open |
| Happy Valley | open | open |
| Gem Lake | open | open |
| Kelowna Head Office | Regular Hours | |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (closed 12:00pm - 12:30pm FOR LUNCH) closed Dec 25 - Jan 3 |
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Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>