Winter Hours of Operation
| Kelowna Head Office | Regular Hours | |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (closed 12:00pm - 12:30pm FOR LUNCH) |
|
| Current Building Hours | Sunday & Monday | Tuesday - Saturday |
| Village Centre Mall | closed | opening day November 28, 2024 |
| Happy Valley Day Lodge | closed | opening day November 28, 2024 |
| Ridge Day Lodge | closed | opening day November 28, 2024 |
| Gem Lake Day Lodge | closed | closed |
| Black Forest Day Lodge | closed | closed |
| Services | Sunday & Monday | Tuesday - Saturday |
| Concierge Desk | closed | opening day November 28, 2024 |
| Ski School Desk | closed | opening day November 28, 2024 |
| Lara's Gondola (free access) | closed | opening day November 28, 2024 |
| On-Mountain Shuttle (free access) | closed | opening day November 28, 2024 |
| Night Skiing now closed | Sunday & Monday | Tuesday - Saturday |
| Bullet Express & Plaza Chair | closed | opening day December 20, 2024 |
| TELUS Park | closed | opening day December 20, 2024 |
| Rentals | Sunday & Monday | Tuesday - Saturday |
| Village Centre Mall | closed | opening day November 28, 2024 |
| Next Day Rental Pick Up | closed | opening day November 28, 2024 |
| Happy Valley Skate Rentals (ice permitting) |
closed | opening day November 28, 2024 |
| Repairs | Sunday & Monday | Tuesday - Saturday |
| Village Centre Mall | closed | opening day November 28, 2024 |
| Retail | Sunday & Monday | Tuesday - Saturday |
| Dizzy’s Ski Shop | closed | opening day November 28, 2024 |
| Mountainside | closed | opening day November 28, 2024 |
| Altitude | closed | opening day November 28, 2024 |
| The Rider | closed | opening day November 28, 2024 |
| Peaks | closed | opening day November 28, 2024 |
| Ticket Offices | Sunday & Monday | Tuesday - Saturday |
| Village Centre Mall | closed | opening day November 28, 2024 |
| Pick Up Boxes available around the resort | Located at various day lodges, full list here | |
| Food Outlets | Sunday & Monday | Tuesday - Saturday |
| Alpine Burger Co. - Happy Valley | closed | opening day November 28, 2024 |
| Alpine Express. - Happy Valley | closed | opening day November 28, 2024 |
| Spuds - Ridge Day Lodge | closed | opening day November 28, 2024 |
| Clocktower Coffee Co. | closed | opening day November 28, 2024 |
| Black Forest Day Lodge | closed | closed |
| Gem Lake Warming Hut | closed | closed |
| The Woods Concession | closed | opening day November 28, 2024 |
| The Woods Restaurant | closed | opening day November 28, 2024 |
| Outdoor Resort Washrooms | Sunday & Monday | Tuesday - Saturday |
| Black Forest | closed | closed |
| Happy Valley | closed | opening day November 28, 2024 |
| Gem Lake | closed | closed |
Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>