The Concierge Desk is open from 8:00am - 5:00pm daily.
Thank you for visiting the Big White Ski Resort Concierge Service, we’re your one stop shop for Activities, Services, Events and family fun. At Big White, our goal is to ensure that you and your family have the vacation of a lifetime; let us take care of the details for you.
Have you lost something at the resort? Fill out the details and we can let you know if and when it's been found.
Resort Services FAQs
Q: When can I book activities for the upcoming winter season?
A: Our activities are already available to be booked online - check it out here.
Q: How do I book activities?
A: Booking activities is easy with online bookings available through the Activities page. If you don’t want to book online you can come in to the Activities Desk in the Village Centre Mall during operational hours and book in person. You can also email or call us to book these activities for you. We only accept card payments online or over the phone bookings; we can take cash payments at the desk.
Q: How do I report lost property?
A: You can submit an online form via our website, please give as much detail as possible about the lost item. This will help us identify your item easier if/when it is found. You can also visit us at the Activities Desk located in the Village Centre Mall during desk hours.
Q: What events are happening at Big White this winter?
A: Check out our events calendar. This has the most up to date information on all events happening at Big White Ski Resort year-round.
Q: Can I book a restaurant reservation through the Concierge Desk?
A: We do not book dinner reservations for guests. We can certainly recommend restaurants to you and you can book directly with the restaurant.
Q: Can you park in the Village?
A: There is no public parking in the village. Free day parking areas are located in Happy Valley, Black Forest and Gem Lake. There is also overnight parking available in Happy Valley. Permits are required. You can make payment and collect your permit from Central Mountain Check-In.
Q: Is there somewhere I can store my belongings while I am out skiing?
A: There are day lockers available to rent for the day in Happy Valley Day Lodge, Westridge Day Lodge and in the Village Centre Mall. You will need a $1 coin.
Request a Day Group Quote
The Big White Day Groups Team is ready and waiting for your request. Groups require a minimum of 20 people or more and one designated group leader. Our Day Groups are designed for those looking to visit Big White just for the day, travelling to/from Big White for their visit. Simply fill out the form below and we will contact you as soon possible with a quote. BE ADVISED - Day Group requests must be received at least 21 days prior to your required date. All groups must be have finalized details 14 days prior to your arrival.