We Want Your Vacation Property
WHAT WE OFFER
Contact our Owner Relations team today 250-491-6185, toll free: 800-663-2772 or email us at owner.relations@bigwhite.com
"Team work makes the dream work” is truly the motto for our Big White Central Reservation Owner Relations team! Our full-time Owner Relations team is dedicated to you, our vacation property owner, and is available year round to offer guidance and support for prospective clients, and to counsel owners on how to increase their revenue.
Working out of the Village Centre Mall, our team is there to assist you with all aspects of owning and renting your property with Big White Central Reservations, from building the listing on bigwhite.com and our online booking system, to supplying high quality photos of your unit, providing you with monthly rental statements, and ensuring you have access to our exclusive owner portal. You'll have ease of mind knowing that our well-trained and highly qualified team is taking care of your vacation property and if you are looking at improving your property, our team is on-hand to source those enhancements.
Our owner web portal allows you access to your monthly statements and invoices at any time, plus you will be able to manage your owner reservations. Once logged into the owner portal you will be able to see what we have booked into your unit – real time. There are no limitations or maximum owner-use nights. Prior to taking any guest bookings the dates for your own and your guest’s bookings are reserved.
Big White Central Reservations is the only full-service rental accommodation provider with a full-time sales force who travel worldwide and attend ski and trade shows yearly in Canada, USA, Europe, New Zealand and Australia to promote your property. While COVID-19 has temporarily restricted how we travel, we have quickly adapted to participate in virtual ski shows to keep Big White top of mind. We have a number of in-market sales representatives around the world working on your behalf. Our dedicated sales team has built strong relationships with tourism associations and travel agencies, and you can be confident knowing their passion and knowledge of Big White, along with their lengthy ski industry experience, makes them the best in the business!
We have invested in toll free numbers from North America, Australia, New Zealand and UK, providing easy access to our call centre from our largest markets.
LISTING ON BIGWHITE.COM
We are proud to work with Big White property owners to offer quality accommodations, friendly service and great value – attributes highlighted extensively on Big White Ski Resort’s website. Our website gives access to accommodation reservations online and supports digital imaging for superior marketing of every rental property in our portfolio.
Every year, the bigwhite.com website receives visitors from over 200 countries, who view over 10-million pages. All major resort advertisements lead to bigwhite.com, from our televised snow reports on GlobalTV in Alberta, to billboards in Ontario, ski shows in Australia, digital ads targeting ski families in Washington State, email campaigns to skiers in Hawaii, and our daily email snow report.
Big White Ski Resort also participates in joint marketing initiatives with Tourism Kelowna, Boundary Country, Destination BC and Destination Canada, ensuring we support the overall region, while also having input into how and where skiing and snowboarding is marketed. In all of those campaigns, bigwhite.com has a strong presence.
Big White Central Reservations also has the rights and authorizations to use Big White Ski Resort trademarked terms and phrases within our website and advertising efforts. It should be noted that not all property management organizations have this permission, which drastically limits their marketing capabilities, and if they're found to be in breach of trademark law, they will be issued a cease and desist.
Big White Central Reservations works hand in hand with Big White Ski Resort on all sales and marketing efforts, both on bigwhite.com and all other joint marketing initiatives.
RETURN GUEST MARKETING PROGRAM
The path of least resistance to securing new bookings is connecting with those who have already stayed with Central Reservations. Our return guest marketing program involves email campaigns that give return guests early options to book (ahead of the general public) which deliver 2x and 3x industry standard opening rates. This may also involve digital ad retargeting at key times throughout the year using display advertising, video advertising, etc. Big White Central Reservations fully understands the importance and value of return guests and due to our high standards and “going the extra mile” customer service commitment, our guest retention rate is second to none.
LISTING MANAGEMENT ON OTA'S (BOOKING.COM & EXPEDIA)
By having a presence on various OTAs, Big White Central Reservations is able to increase your online visibility and bring in more bookings. OTAs also have review sections, so future guests can see past guests' experiences at the units we represent. Expedia owns a number of online booking sites, such as Travelocity and Trivago, further increasing your visibility. Our professional and knowledgeable call centre team also checks and responds to all reviews on Trip Advisor and Google Reviews.
GROUND-LEVEL ACCESS TO MAJOR EVENTS
Throughout the winter months, and in non-COVID times, Big White Ski Resort hosts a variety of extremely well-attended events and activities for its guests and residents, from the Para World Cup, to Big Reds, the Big White Rally, Gold Medal Plates, Demo Days and more. In 2018, Big White hosted the Canadian Olympic Team athlete send off, as well as a Hallmark film crew for the production of "A Winter Princess." Event organizers turn to Central Reservations first to secure the accommodation they need. Big White typically steers large events away from holidays and busy periods, which means working with Central Reservations helps you earn rental revenue for more nights of the season.
HISTORICALLY GREAT OCCUPANCY RATE AND REVENUE
Big White Central Reservations has seen steady revenue growth for the owners it represents year over year. With an average occupancy of 77%, our team maximizes your rental revenue! All you need to do is tell us what dates you'd like to reserve for your personal use, and we will do our best to fill the remaining nights for you. View our Revenue and Occupancy Report >> based on each property type. If you have any questions, please do not hesitate to contact our Owner Relations team.
Big White Central Reservations is Big White Ski Resort’s only on-mountain one-stop-shop for winter vacations. We have something to fit every taste and budget and we provide the most complete booking services! With one call, guests can book accommodation, lift tickets, lessons, rentals, airport transfers and even airline tickets. Our reservations team is dedicated to planning extraordinary winter holidays with superior service and incomparable value. Our professional and knowledgeable call centre team prides itself on going the extra mile, providing outstanding customer service, and are all highly trained in explaining the attributes of your property and making the sale.
24 HOUR ON MOUNTAIN FRONT DESK WITH BELLMAN
Big White Central Reservations provides around-the-clock check-in and customer care via our 24-hour front desk, so no matter what time a guest arrives, our staff is able to greet them with a friendly smile. Our experienced bellmen work closely with the front desk team to take care of all guest needs. From answering questions to shoveling snow to assisting with luggage, the bellmen provide unparalleled support to ensure guest satisfaction. No other agency offers this level of service.
We also provide security patrol to monitor the buildings we represent from midnight to 8:00am to ensure ensure the safety of our guests and your property.
Our experienced maintenance team is on call 7 days a week, 8 am to 7 pm during the operating season so that if there are any problems with your unit, Central Reservations will attend to it right away. Our skilled maintenance team minimizes down time so we can maximize your revenue. We are also, more than happy to assist you with any potential changes that you might want to have done in your residence in the off season and can provide quotes for any potential renovation needs that you would like to discuss. We have skilled carpenters on staff, and many other contractors that can help with any plumbing, electrical and flooring needs. If we are not able to complete the work ourselves, we can put you in contact with contractors that can. All you need to do is contact Owner Relations to assist you with starting the process.
FULL SERVICE ○ CONVENIENT ○ PEACE OF MIND
MANAGEMENT TEAM DEDICATED TO REVENUE GENERATION
Our Big White Central Reservations team and the Big White Ski Resort sales and marketing team meets weekly to discuss occupancy rates and strategies to generate revenue.
PROFESSIONAL ON MOUNTAIN HOUSEKEEPING TEAM
Based on the mountain, our Housekeeping Team has professional training, uniforms and quality equipment. We are always sourcing new and effective cleaning products, and have been quick to adapt our cleaning protocols to meet the highest industry standards during the pandemic.
ON MOUNTAIN COMMERCIAL LAUNDRY
Our on-site commercial laundry site ensures your linens are properly sanitized, and large items like duvets and duvet covers are easily washed in the large commercial laundry machines so as not to cause more wear and tear on your personal washer and dryer.
OWNER TESTIMONIALS
